Kissinger Associates is a Sage 100 reseller and support partner for companies in all 50 states, Puerto Rico and Canada. Our consultants help Sage 100 users fix errors, apply updates, build reports, and keep payroll, inventory and connected systems working. You can reach us by phone, email or customer portal from 8 a.m. to 5 p.m. Eastern, Monday through Friday, with response plans as fast as one hour.
We've been a Sage developer since 1989, and we build software for Sage 100 ourselves. Use this page to reach our team, see how support works, or find an answer on your own.
Sage 100 is a trusted ERP system, but technical problems and changing business needs can get in the way. If any of these sound familiar, we can help.
When your team keeps working around Sage 100 instead of in it, the cause is usually fixable: a setting, a report, an integration or an old version.
Outdated processes and manual workflows slow operations:
Connecting Sage 100 with other tools can be tricky:
Addressing issues quickly is critical for business continuity:
Sage 100 users often face challenges with insights:
Keeping Sage 100 updated can be overwhelming:
Your business outgrows static solutions:
Good support starts with knowing your setup: your version, your modules, your add-ons and the systems connected to them.
Sage 100's modular capabilities can be adapted to your business:
Connect Sage 100 with your other essential business tools:
Training helps your team get more from Sage 100:
Move or clean up your data with care:
Keep Sage 100 in step with your business as it grows:
Set up Sage 100 to support your compliance and security needs:
If Sage 100 is down, call us at (800) 562-5456. When a system is down or an integration has stopped working entirely, we do all we can to help as quickly as possible.
Support hours
8 a.m. to 5 p.m. Eastern, Monday through Friday. After-hours support is also available; contact us to arrange it.
Gold Hourly Support Plan
One-hour response
Silver Hourly Support Plan
Eight-hour response
Billing
Hourly, in 15-minute increments. Contact us for current rates.
Sage 100 versions
All levels and versions that Sage supports
Location
Remote support for Sage 100 users nationwide
We find the cause of Sage 100 errors and slowdowns and get your team working again.
We help apply Sage 100 updates and check that they work with your current setup.
Answers to payroll and accounting questions, including year-end closing.
Help with inventory questions and setup in Sage 100.
Reports built around what you need to see, such as financial statements and inventory summaries.
Customizations and technical guidance for the way your business runs.
Moving data from legacy systems to Sage 100, including data mapping and validation.
EDI, eCommerce and CRM integrations, including troubleshooting existing connections.
Beyond day-to-day support, Kissinger provides data migration and integration services for Sage 100, including moving data from legacy systems into Sage 100 and connecting it to eCommerce, EDI, CRM and other business systems. We also implement Sage 100 for new customers and help existing users add modules or set up new companies.
Most Sage 100 problems start small: a report that takes too long, an order someone re-keys, an error that only shows up at month-end. Here are problems we help Sage 100 users solve, and what that help looks like.
Your Sage 100 system isn't meeting expectations, leading to:
Get more from your Sage 100 system:
Limited connectivity with key systems like inventory management, CRM, or eCommerce causes:
Connect Sage 100 with the systems you rely on, including Shopify and CRM tools:
Moving from a legacy system or upgrading Sage 100 can create issues such as:
Simplify the move to or within Sage 100:
Your business needs aren't fully supported by default configurations, causing:
Adapt Sage 100 to the way you work:
Frequent system slowdowns or errors lead to:
Keep your Sage 100 system running smoothly:
Without proper training, users encounter:
Give your team the help they need:
Since 1985, Kissinger has worked with 4,300+ customers across all 50 states, Puerto Rico and Canada, with 98.8% customer satisfaction.
When I email an issue, the Kissinger team responds right away and has always been able to resolve it. They even schedule our upgrades around our government fiscal year, which is a big help. Kissinger is a great company to partner with. Their response time is fantastic.
Thanks again! We were in a pickle; [our Kissinger technician] was able to help us and our employees with direct deposit (98% of our employees) received their pay on time!
I continue to think that Kissinger has excellent support. Accuracy in answers and speed in getting those answers to a customer is paramount to a great support department and in my experience this is the level of service I get from Kissinger support.
As always, Kissinger continues to make the technical support process simple and reliable! Way excellent response time and solution on this! Thank you!
Many thanks to you and your staff for the time and effort in helping me. Your consultants are super! It's a comforting feeling to know that you guys are there when needed.
The Kissinger consultants are such an integral part of our IT team. Their level of professionalism and in-depth expertise is unmatched. Whenever we need something adjusted, Kissinger gets it done for us in 30 minutes or less. They understand how important this is for us and it's so refreshing to have an IT partner we can trust.
We love Kissinger. We have always been 100% satisfied with them. The service we have received in the past ten years is unsurpassed by others.
The support is wonderful. [Our Kissinger technician] is the best. He is extremely patient. Other technicians we have worked with there are also very good. They go above and beyond in helping me. My boss and I both agree that we stand behind the superb service that Kissinger gives. The technicians have always gone out of their way to make me feel that any problems that we have they can resolve. That is peace of mind!!! I really appreciate the technicians...they do an outstanding job!
That's the thing with Kissinger: you get experts, highly-knowledgeable people who are also very attentive to our needs, and they know how to solve critical problems the first time. It's a really, really great experience.
Call (800) 562-5456, email support@kissingerassoc.com or fill out the form, and our team will get back to you.
“I have relied on the consistency of Kissinger to bring me the best ideas and products to fit my needs”
— Anthony Kimsal, CFO at Fayman Group USA
Kissinger customers can call (800) 562-5456, email support@kissingerassoc.com or log in to the customer portal. If you aren't a customer yet, fill out the form on this page or contact us. For many how-to questions, you can start with F1 in Sage 100 or the Sage Knowledgebase.
Sage supports its product. A partner works with your particular setup: your modules, add-ons, customizations and the systems connected to Sage 100.
A reseller is authorized to sell Sage 100. A consultant helps you set up, fix and get more from the system. Many firms do both. Kissinger does both and also develops its own Sage 100 products.
Our support hours are 8 a.m. to 5 p.m. Eastern, Monday through Friday. After-hours support is also available.
Our Gold Hourly Support Plan has a one-hour response time during business hours, and our Silver plan has an eight-hour response time.
Hourly Support Plans are billed in 15-minute increments, and the rate depends on the plan you choose. Call (800) 562-5456 or email support@kissingerassoc.com for current rates.
We support all Sage 100 levels and versions that Sage supports.
Sometimes. If you're in a bind on an unsupported version, contact us and we'll tell you honestly whether we can help.
Yes. We help move data from legacy systems into Sage 100, including mapping and validating the data, and we provide support after the migration.
Yes. We provide Sage 100 implementation services for new customers, from planning and data migration to setup, training and go-live support. Existing users can also get help adding modules, companies or users.
Call us at (800) 562-5456 during business hours. Have your version, the exact error and any recent changes ready. We do all we can to help as quickly as possible when a system is down.
Kissinger does. We develop both Web-Stor and EDI Advantage, and support is included in the initial purchase and annual subscription renewal.
Yes. We provide remote Sage 100 support to companies in all 50 states, Puerto Rico and Canada.
Yes. We customize Sage 100 for the way your business runs and connect it to eCommerce platforms such as Shopify, and to CRM and EDI systems. See our ERP integration services for more.
Yes. We help with Sage 100 upgrades, check that they work with your existing setup, and provide ongoing support afterward. Customers can request an upgrade online.
Yes. Manufacturers and distributors are our core customers. We help them with inventory, reporting, eCommerce and EDI, and the day-to-day use of Sage 100.
Yes. We provide hands-on Sage 100 training on features and updates for your team, during implementation and afterward.
Yes. We create and customize Sage 100 reports, such as financial statements and inventory summaries.
Kissinger Associates has been in business since 1985 and has been a Sage developer since 1989, with 4,300+ customers across all 50 states, Puerto Rico and Canada.
Sage publishes user guides on its Sage 100 help site. Inside Sage 100, press F1 for help with the field you're in. If you need more than the documentation covers, contact us.
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