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Elevate Your Field Service Business with Modern ERP Technology

In an industry driven by response times and customer satisfaction, precision in operations separates leaders from competitors. ERP solutions can address the unique complexities of field services, helping you streamline dispatch, optimize technician productivity, and deliver exceptional customer experiences.

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“Your consultants are super. It’s a comforting feeling to know that you guys are there when needed."

— D. Dorsey

ERP Solutions for Field & Home Service Businesses

ERP Solutions for Field & Home Service Businesses

Whether you're managing residential service calls or commercial maintenance contracts, our ERP solutions are built for the realities of field service work. Our technology integrates seamlessly with your mobile workforce, providing tools that reduce callbacks, improve first-time fix rates, and enhance customer satisfaction.

Joseph Powell
President @ Kissinger

ERP Challenges & Requirements for the Field Services Industry

Key Components to Thrive in the Field Services Industry

Field service success requires seamless coordination between office staff, field technicians, and customers. Having systems that connect your mobile workforce and provide real-time visibility, backed by industry expertise, can transform your operations and customer satisfaction.

Efficient Scheduling & Dispatch

Smart scheduling systems optimize routes, match technician skills to jobs, and adapt to emergency calls while keeping customers informed.

Integrated Financial Management

Connect field operations with billing and accounting to accelerate invoicing, reduce errors, and improve cash flow.

Mobile Workforce Tools

Equip field teams with mobile apps for job details, customer histories, and payment processing to complete more jobs efficiently.

Customer Communication Systems

Automated appointment reminders, arrival notifications, and service follow-ups build trust and reduce no-shows.

Real-Time Operational Visibility

Track technician locations, job status, and inventory levels instantly to make quick decisions and provide accurate customer updates.

Inventory & Asset Tracking

Monitor parts and equipment across warehouses, vehicles, and job sites to ensure first-time fix rates and reduce costly return visits.

Get Expert Advice Tailored to Your Needs

Discover how our adaptable ERP solutions can help you streamline operations and position your organization for success.

Our Blueprint for Your Success

Reaching your business goals takes more than just the right tools and strategies—it’s about following a proven process that addresses your unique challenges and drives meaningful results.

Our four-step approach meets you where you are, turning your current challenges into opportunities for growth and long-term success, ensuring your business is fully optimized for efficiency.

Here’s how we make that happen:

1
Discovery

We start by understanding your business inside and out—its challenges, opportunities, and goals. This phase sets the foundation for a tailored solution that fits your needs.

2
Planning & Design

Next, we map out the best approach, creating a detailed plan and design that aligns your business processes with technology solutions, ensuring seamless integration.

3
Implementation

With a strategic plan in place, we execute the implementation efficiently, minimizing any disruption while maximizing the positive impact of your new systems.

Customer Success Planning

Beyond implementation, we focus on your long-term success by continuously aligning solutions with your evolving goals, ensuring consistent improvement and value over time.

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Let’s Talk About Your Specific Needs

Our team of experts is here to understand your unique business challenges, assess your current processes, and identify areas for improvement. 


Take the first step toward transforming your business by filling out this form—let’s work together to get you where you want to be!

“It’s so refreshing to have an IT partner we can trust.”

— Josh Higley, Projects & IT Director, Georgia Underground Superstore

Proven Success Across Industries

Discover how businesses across various industries have overcome challenges, optimized operations, and achieved long-term success with our ERP and Integration solutions:

Operational Efficiency Saves $50,000 Annually

Learn how Fayman Group USA partnered with Kissinger for customized KPI reporting that saves the company $50k+ every year.

Read the Full Story
99% Faster Order Processing & $40k+ Annual Savings

Learn how TruBeauty Concepts has achieved automated eCommerce order workflow and nuanced pricing integration, creating significant on-going savings.

Read the Full Story
40+ Hours a Week of Manual Processing Eliminated

Learn how Pajunk partnered with Kissinger Associates to achieve fully automated EDI processing between GHX and Sage 100.

Read the Full Story

Hear From Our Clients

Field service firms and other businesses have partnered with us to overcome operational challenges using ERP solutions. Explore their stories to see the impact we’ve made across industries.

Inter-American Defense Board

“That’s the thing with Kissinger: you get experts, highly-knowledgeable people who are also very attentive to our needs, and they know how to solve critical problems the first time. It’s a really, really great experience.” 

Oscar Gomez
Deputy Director For Resource Management 
Georgia Underground Superstore

“The Kissinger consultants are such an integral part of our IT team. Their level of professionalism and in-depth expertise is unmatched. Whenever we need something adjusted, Kissinger gets it done for us in 30 minutes or less. They understand how important this is for us and it’s so refreshing to we have an IT partner we can trust.”

Josh Higley,
Projects & IT Director
Silver Springs Bottled Water Co.

“The support is wonderful. [Our Kissinger technician] is the best. He is extremely patient. Other technicians we have worked with there are also very good. They go above and beyond in helping me. My boss and I both agree that we stand behind the superb service that Kissinger gives. The technicians have always gone out of their way to make me feel that any problems that we have they can resolve. That is peace of mind!!! I really appreciate the technicians...they do an outstanding job!”

Shelene Weinberg
EDI Manager
MMTC, Inc.

“I used to have to input everything manually. It’s a huge time-saver and our customers are more satisfied. Everyone at Kissinger is easy to work with. They understood our needs and created an integrated solution that gives us exactly what we wanted”.

Jennifer Callanan
Office Manager
S & L Industrial 

“We love Kissinger. We have always been 100% satisfied with them. The service we have received in the past two years is unsurpassed by others.”

Kimberly Angell
Project Manager / Safety Manager
PolyFlo, Inc.

"Our conversion and implementation were very smooth, and caused little disruption in our day to day operations. We were able to retain the desired information that we needed from our [Sage 50] system. We would strongly recommend Kissinger to anyone in need of an accounting system and support."

Mike Reber
Controller

Let’s Set Up a Time to Talk

Take advantage of this risk-free opportunity to discover the value we can bring to your business.

Worst case, you’ve spent 30 minutes learning about solutions to your challenges.

Best case, you gain a strategic partner committed to driving significant growth for your business.

98.8% satisfaction rating

Find the Right Fit:
Explore Our Solutions.

From automating processes to integrating systems, our tailored solutions address the unique needs of your organization. Explore our solutions, services, and the business challenges we solve.

Q&A

Top 6 ERP Questions from Our Field & Home Service Clients

How can ERP systems benefit field service businesses?

ERP systems optimize scheduling, improve first-time fix rates, and provide real-time visibility into field operations, leading to more completed jobs per day and higher customer satisfaction.

Can ERP systems help manage our mobile workforce effectively?

Yes, ERP solutions provide mobile apps for technicians, GPS tracking for dispatchers, and real-time updates that keep your entire team connected and productive in the field.

What should I consider when choosing ERP for field services?

Look for mobile capabilities, scheduling and dispatch tools, inventory tracking across locations, and integrated customer communication features designed for service operations.

How can ERP improve our response time to service calls?

ERP systems automate dispatching based on technician location and skills, optimize routes in real-time, and instantly notify customers of arrival times, dramatically reducing response times.

How does ERP software help with parts and inventory management?

ERP solutions track inventory across warehouses, vehicles, and job sites in real-time, ensuring technicians have the right parts for first-time fixes while reducing excess inventory costs.

Can ERP solutions help us grow from owner-operator to multiple crews?

Yes, ERP systems provide the scalability to manage multiple technicians, standardize processes, maintain service quality, and gain visibility across all operations as you expand.