Web Application Integration Services

Consider this case study example of how a client's challenging MAS 200 and web server integration problem was solved with web application integration services:

CHALLENGE:
We need to see our MAS 200 data in our web applications.

A Kissinger client presented a unique challenge: integrating existing web-based applications with their MAS 200 system. The client had created web portals for production planning, product delivery, and support case management. Because the web server database was not connected to their MAS 200 database, production and support staff lacked key customer account information. This system "disconnect" required a large amount of manual data entry into the portal database. This manual process was cumbersome and error-prone, costing the client time and money.

SOLUTION:
Kissinger enables web portal access to MAS 200 data.

Kissinger combined the company's MAS 90/200 and web server programming expertise to deliver a solution that was custom fit to the client's needs. Based on a detailed data and business process analysis, Kissinger enabled the web-server database to exchange key data with the client's MAS 200 database without human intervention.

RESULT:
Client now provides faster, more effective service to customers.

The client's production and support staff now have visibility into their MAS 200 system intelligence within the web portal environment where they perform customer-facing tasks. Knowing the real-time status of customer accounts has helped staff deliver faster and more effective customer service. The Kissinger custom programming solution has also eliminated manual entry of transactional data, reduced errors, and provided the foundation for additional web-based business processes.