“[Our Kissinger technician] is very good in his knowledge of our product and always keeps in touch with me as he is working through a problem. I am very pleased with the timely resolution of our support issues.”
—C. Jorgensen
“Your consultant is very thorough and has been a great help to me. He goes out of his way to make me feel he really cares about my problem.”
—A. Prior
“Kissinger’s tech support team responds immediately when we call. They provide a solution as if it was an emergency! That service is the key to our success.”
— T. Bernard
“As
support goes, you are one of our most reliable contracts. We have had very good
experiences with all of your support staff.”
—G.
Ruiz
“I give you a five-star rating.”
—F. Li
“You
always make us feel like we are your only client! As far as I am concerned, Kissinger
is one of our best vendors—and this isn’t just because we love our consultant
so much! It’s because the whole team is excellent and we are extremely pleased
with Kissinger!”
—N.
Quesada
“Kissinger’s support staff takes the time to listen to me and I always feel like they are happy to help me. Thanks to Kissinger, our company is operating better than ever!”
— D. Petrancosta
“I have to tell you what a great team you have there at your company. We deal with the technical support departments at numerous software companies and Kissinger Associates is the best. The WebTrack support and web-based capabilities are also awesome!”
— T. Bryks
"As always, Kissinger continues to make the technical support process simple and reliable! Way
excellent response time and solution on this! Thank you!"
—J.
Nori
From an email to a prospective EDI Advantage user who had asked this customer for information about their experience with Kissinger:
“We
are actually in the midst of our very first transaction with our customer and
the service to this point on Kissinger's side has been nothing short of spectacular. Software
installation was done remotely saving our company time as well as money. Training
with our contact lasted as long as needed (until everyone felt comfortable with
the process). This helped as many of our employees were used to doing things
one way, but after walking through the process a couple of times, the Kissinger
product makes it a breeze.
As far as their technical support, I believe that (maybe
we are a special client or something), but it appears as if they went out of
the way in order to appease us - doing things that were unnecessary, but very
much appreciated. After
our testing stage, our customer sent us a purchase order in a slightly different
format. Kissinger quickly responded with a fix to help us avoid any and
all chargebacks.”
—D.
Hofman
“We
have always received great technical support.”
—K.
Caloca
“The best support team I have ever worked with. Even the system that logs all the items is great. Extremely professional.”
— P. Campagna
“I continue to think that Kissinger has excellent support. Accuracy in answers and speed in getting those answers to a customer is paramount to a great support department and in my experience this is the level of service I get from Kissinger support. ”
— D. Weideman
“Many
thanks to you and your staff for the time and effort in helping me. Your consultants
are super! It’s a comforting feeling to know that you guys are there when
needed. I wish every software company I deal with had a support division as responsive
as Kissinger!”
—D.
Dorsey
“I
am very pleased with the support I have received from your company. I have dealt
with Technical Support departments many times for personal as well as business
issues. The help I have gotten from your company is by far the best and most timely
out of them all!”
—J.
Hill
“[Kissinger's consultant] was extremely helpful. He was persistent in determining the cause of the problem as well as in correcting it. [He was] very personable and courteous to deal with and he provided clear explanations.”
—C. Ehrig
