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Support Plans

Why Choose a Kissinger Support Plan?

Kissinger is a Nationally Recognized Support Center for
Sage Business Management Software Solutions

Our dedicated support professionals field calls from Sage software users across the country every day. The support team at Kissinger prides itself on helping customers solve support issues with speed, accuracy and friendly service.

Outstanding Customer Support Ratings

Read our support reviews and testimonials.

Many software companies say they offer high quality support services, but the proof is in the way customers rate the support services they have received. We survey our customers regularly to find out how they feel about their support experiences. We're very proud to report that Kissinger support customers consistently give our support high marks:

  • 93% of our support customers rate their support experience as "very good" or "excellent"
  • 99% of our support customers rate their support experience as "satisfactory", "very good", or "excellent"

We also receive positive feedback from our customers in the form of comments they send in to us. Click here to read customer reviews of our support services.

Support Options to Serve You Anywhere, Anytime

Kissinger support professionals are here to serve you over the phone, via email, through our WebTrack Q & A support service, or using remote access or web sessions. If you prefer to have on-site support service, we can travel to your location for closer collaboration with your staff.

When you need services outside of our regular business hours, we can offer access to WebTrack Q & A support service and our online support Knowledgebase. WebTrack Q & A is an innovative web interface that keeps track of all of your support questions and answers, providing 24-hour-a-day, instant review of your entire support history. When you submit a question, you will receive an email notification alerting you as soon as an answer is available. The Knowledgebase is our online support knowledge system, where you can access information on common issues from the same database that our technical support experts use.

Our support professionals may also be available to schedule off-hours support assistance if you need to schedule services outside of your standard business hours to minimize operational interruptions. Contact Kissinger for more details on this option.

Use the links below to learn more about our support plans: