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Gold Standard | Silver Standard
Support Plans for Sage 100 and Sage 500

Compare Plan Benefits


Plan Benefits
Gold Standard
Silver Standard
Pay-as-you-go pricing
Included
Included
Response Time Target
1 business hour*
8 business hours
Toll-Free Telephone Number Access
Included
Included
WebTrack Q&A Access and Support History Tracking
Included
Included
Knowledge Base Access
Included
Included
Remote Support Service
Included
Included
Complimentary Year-End Closing Webinar
For Sage 100 (MAS 90/200) systems
Included
Included
Classroom Training Discount
For Sage 100 (MAS 90/200) systems
Included

*Calls received after 4:00pm (Eastern Time) will be returned within the first hour of the next business day (8:00—9:00am, Eastern Time).


Hourly Plans for Infrequent Support Requirements

Kissinger’s Gold and Silver Standard Support Plans are hourly agreements that provide you with access to Kissinger’s ERP technical support team. You will be billed at the contracted hourly rate in fifteen minute increments for services provided under this plan. (Note that initial issue sessions are not complimentary as with the Gold and Silver Unlimited Support Plans.) The targeted response time for the Gold Standard Support Plan is one business hour and the targeted response time for the Silver Standard Support Plan is eight business hours.

This plan is a good fit for clients who anticipate very low support needs. Clients who elect a Standard Support Plan can move to a Gold or Silver Unlimited Support Plan at any time.

Read customer reviews of Kissinger support services.


Accessing Support

As a Gold or Silver Standard Support Plan subscriber you have access to the Kissinger ERP technical support team via:

  • WebTrack Q&A
    WebTrack Q&A is an innovative web interface located in our Customer Portal that keeps track of all of your support questions and answers, providing 24-hour-a-day, instant review of your support history. When you submit a question electronically, you will receive an email response notice within the support plan response time.
  • Toll-Free Telephone Number
    You'll have toll-free telephone access from 8:00 am to 5:00 pm Eastern Standard Time on standard business days. If we can't take your call immediately, we call you back within the support plan response time.

For pricing or more information on Gold or Silver Standard Support Plans, please call 800-562-5456 or use the support quote request form or the support information request form.

Click here for information on Gold Unlimited and Silver Unlimited Support Plans.