Kissinger Enhancement Software Subscription Plan
When you select Enhancement Software by Kissinger for Sage MAS 90 ERP, Sage MAS 200 ERP or Sage MAS 500 ERP, you are making
the choice to purchase quality software products that will extend the functionality
of your already powerful Sage MAS 90, 200, or 500 system.
And
to make your choice even easier, Kissinger provides annual subcription plan membership,
which you automatically receive for one year with the purchase of Kissinger Enhancement
Software. With Subscription Plan membership, you will enjoy the benefits of unlimited
annual web-based support access as well as always having the most current software
version without incurring unpredictable upgrade expenses throughout the year*.
By
using the annual subscription plan, you will find that the process of buying,
maintaining, and receiving support for your Kissinger enhancement software is
much easier. You know your costs for the whole year in advance and there are no
surprises. Every upgrade, new feature, and maintenance release is available to
you at any time via web site download link. And when you have questions about
your software, web-based support services are just a click away.
You
will want to be sure to renew your Subscription Plan annually so you can continue
to receive the following Subscription Plan benefits:
- Upgrade
Releases
Your subscription plan provides you with enhancement upgrades to keep your
products up to date and compatible with each new Sage MAS 90 and 200 release.
Upgrade releases are provided via web site download link.
- New
Feature Releases
You will also receive all new feature releases announced during your subscription
plan period. New feature releases may be announced in addition to upgrade releases,
when new features are added to your enhancement software. New feature releases
are provided via web site download link.
- Maintenance
Releases
A maintenance release is created if there are program fixes that need to be distributed
to all end-users of a product. Maintenance releases are provided via web site
download link.
- On-Demand
Mapping Set Version Changes
(For EDI Advantage Users Only.)
Subscription Plans for EDI Advantage include
on-demand trading partner mapping set version changes when the trading partner mapping sets are supplied by Kissinger as part of an EDI Advantage Compliance Pack.
- Unlimited
Access to WebTrack Q & A™
Using WebTrack Q & A, in the Product Support Services area of KissingerAssoc.com,
you will have access to Kissinger's support staff. When you log into the site,
you will use a personalized web page to submit questions, view support responses
and submit follow-up questions. When there is a response for you from support,
you will receive an email containing a link to the page with the response information.
Kissinger strives to respond to all support issues submitted via WebTrack Q &
A within 4 hours, and we guarantee a response within 24 hours. WebTrack Q & A
makes it easy for you to track your support history and retain valuable and secure
support information right on our website.
- Access
to Documentation Downloads
Portable Document Format (PDF) file versions of all of our User Manuals are
available for download in the Product Support Services area of KissingerAssoc.com
for subscription plan customers.
If you
have questions about your Software Subscription Plan, please contact your Reseller
or call Kissinger Enhancement Sales
at 800-562-5456.
*To receive
subscription plan benefits, customers must stay on a Sage Software supported level
throughout the subscription plan period.
 What could happen if I don't renew my subscription plan?
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Subscription Renewal
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Renewal of Your Annual Software Subscription Plan Gives You:
- Software Releases : Email notification and access to upgrade, new feature, and maintenance releases**
- EDI Version Changes: On-demand trading partner mapping set version changes, i.e., 4010 to 4030 (for EDI Advantage users only)
- Unlimited WebTrack Support: Unlimited access to WebTrack Q & A, our online support issue question and answer tracking system
- Documentation: Access to software documentation downloads
- Add-On Product Purchase Option: The ability to purchase add-on and third-party products
- 800# Telephone Support Purchase Option: The ability to purchase annual 800# telephone support (an 800# support contract can be purchased for the remaining nine months of the first year and renewed annually.)
**Email notification can be provided only if your email address is registered with Kissinger Associates. Use this link to send an email to confirm that we have your address.
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Subscription Plan Literature |
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 FREE
BONUS FOR NEW PRODUCT PURCHASERS: Three months of 800# telephone support service!
Free support when you need it most! The majority of support calls occur
within a month or two of the initial purchase. At Kissinger we want to make it
easy for you to get started with your new software. That's why we're offering
three months of our telephone support service as a bonus to new product users.
When you
purchase a Kissinger enhancement, you will receive an 800# to call for support
assistance with your new software. Kissinger strives to respond to all telephone
support requests within 1 hour, and we guarantee a response within 4 hours. Your
Sage Reseller can also use this number when calling on your behalf. (To extend
your ability to access 800# telephone support services, please inquire about purchasing
annual 800# support service.)
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