Sage MAS 500 Manufacturing

Sage MAS 500
Service Management

Service Management-Plus (SM-Plus) for Sage MAS 500 by Single Source Systems, a Sage Software Endorsed Solution

• Reduce your service and warranty repair expenses
• Increase customer response
• Resolve service issues at the incident level
• Improve resource and inventory management
• Increase service revenues
• Reduce equipment downtime
• Increase productivity and employee morale
• Match skill sets/certification of technicians with service orders

Service Management-Plus (SM-Plus) for Sage MAS 500 ERP meets the unique needs of service-centric organizations. Improve the flow of information between your business units, streamline communication, and improve productivity. SM-Plus is the product and service tool that maximizes your service operation’s profit potential.

SM-Plus manages warranty tracking, incident reporting, resource scheduling, service repair orders, expense tracking/reconciliation, and service contracts for Sage MAS 500. By eliminating redundancies, errors, and time-wasting disconnects between departments, SM-Plus helps your organization optimize the use of resources, including parts, equipment, internal assets, and labor. Higher levels of efficiency and call-to-fix rates enhance customer loyalty and improve customer service. Your excellent service will become your competivie edge, a differentiating factor setting your organization far apart.

Core functionality of SM-Plus also meets internal enterprise asset management (EAM) requirements such as plant, fleet, facility, and preventative maintenance. Optional Web and mobile modules further extend the capabilities of SM-Plus, making it the complete service management tool that will allow you to meet your objectives and making your service operation perform to its maximum potential.