Sage 500 (MAS 500) CRM - Customer Relationship Management

Sage 500 (MAS 500)
Sage SalesLogix Customer Service

• WebTicket enables employees to add new tickets or update existing tickets online or empowers customers to add, view, or update tickets through a self-service portal.
• Web KnowledgeBase empowers customers to locate support solutions through the Web and provides the same knowledge base search capability that customer service reps use.

Sage SalesLogix Customer Service - features, benefits and reports

The Sage SalesLogix Customer Service solutions provide the tools and resources needed to effectively manage all aspects of the sales cycle and increase team sales performance. This central repository for the customer information captured across your organization enables you to access account and contact information, track opportunities from lead through close, manage team calendars and activities, forecast revenue, and report on sales activities and effectiveness-all within an intuitive, easy-to-use interface that salespeople will want to use.