Sage 500 (MAS 500)
CRM - Customer Relationship Management
In today's competitive marketplace, a sales-oriented company's most valuable asset is its existing customer base. New customers are much harder to come by. Consequently, it's of utmost importance to take care of your existing customers and serve their business needs. It's no wonder industry analysts are predicting that customer contact and relationship management will become the largest growth segment in the software market and will have a lasting impact on how companies conduct business in the future.
Conduct business over your Web site. Through a business-to-business storefront, customers can order items from a general catalog that you can customize for your Web site. When they're ready to purchase, they simply submit the order and receive an immediate confirmation. When the order is accepted, they receive an automatic e-mail acknowledgement.
Keep up with new opportunities, manage forecasts, and review sales and commission results while empowering salespeople with efficiency, productivity, and customer service to help them maximize selling opportunities. With eSalesForce, you can access critical customer account information and perform essential sales activities, including placing orders, checking order and shipment status, as well as managing invoicing, payment, and credit history from remote locations.
Manage full-scale marketing campaigns. Shorten your sales cycle by analyzing leads to identify your most profitable customers. Capturing rich, timely data from customer interactions across your organization allows you to develop and execute meaningful marketing programs that generate results.
Increase team sales performance by managing all aspects of the sales cycle and increasing team sales performance. Sage SalesLogix Sales is a single repository for the customer information captured across your entire organization that enables you to access account and contact information, track opportunities from lead through close, manage team calendars and activities, forecast revenue, and report on sales activities and effectiveness.
Track and resolve support issues faster with instant access to relevant customer data, including products purchased, ticket and defect history, and maintenance contract status-making each customer interaction effective and positive.
Deliver the resources and tools that drive sales performance and help provide superior customer support. Sage SalesLogix Customer Service solutions provide a powerful deployment alternative to traditional client/server applications. Designed for businesses needing a Web-based CRM solution with flexible financing options, Sage SalesLogix Customer Service is easy to deploy, customize, and use.