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Unlock the value of social media

Engage with customers on Facebook, Twitter and LinkedIn within Sage CRM

Do you know what customers are saying about your brand, product or service online?

Successful companies do. They gather information from online conversations, share this information internally and act on it. Then, they develop better relationships with customers and turn leads into sales.

Whichever situation you are in, social CRM can help your business adapt, grow, and generate a quicker return on investment.

What is social CRM?

Social CRM is a business strategy that enables the forging of richer, deeper and more intimate relationships with customers and prospects.

It takes the valuable customer insight and conversations you may be gathering on social media and customer communities, and it layers them on top of emails, sales calls and customer service interactions, which you have stored in Sage CRM.

Our customers use social CRM to develop business insight, generate leads and improve customer service. You can do the same.

Learn why Cellular Solutions depends on social CRM

Cellular Solutions is a UK-based telecommunications company.

It uses Sage CRM to engage with prospect and customers on LinkedIn, Twitter and Facebook. And by listening to what customers are saying on social media, Cellular Solutions generates more leads.

“If people are finding you in multiple places, they're more likely to come to you when they're ready to buy.”
—Mike Bowers, Managing Director of Cellular Solutions

How Sage CRM can help

Sage CRM makes it as easy as possible to manage customer relationships on social media. You can:

  • Provide better customer service by monitoring what customers are saying on Twitter
  • Generate leads by searching for prospects on LinkedIn
  • Gain business insight through customer research on Facebook

Connect with your customers

Social media. There's a lot to manage, isn't there?

Everyone tells you how important it is to manage your presence on networks like Twitter, Facebook, LinkedIn and Yammer.

That's where your customers are gathering to have conversations about your business, product or service.

So how can you keep up to date with what your customers are saying and give them what they want? You can keep up to date with social CRM.

Unlock value in every conversation

The revolutionary new design of Sage CRM makes it easier than ever to engage with your customers on social networks like Facebook, Twitter, LinkedIn and Yammer.

This means you can develop better connections, provide better customer service and increase the revenue of your business.

Sage CRM helps you connect with customers on Twitter, LinkedIn and Facebook.

Sage CRM for Twitter

Now you can view and manage your Twitter feed within Sage CRM. And you can:

  • Save Tweets to notes
  • View Twitter feeds for specific companies
  • Track brand or company mentions

Sage CRM for Facebook

Sage CRM connects with Facebook givng you better business insight from your customers' Facebook profiles. You can:

  • View Facebook profiles from your CRM records
  • Search and save Facebook profiles
  • View a company‚Äôs Facebook feed

Sage CRM for LinkedIn

Sage CRM for LinkedIn enables you to research prospects and connect with customers. This means you can:

  • Identify qualified prospects
  • Generate leads
  • Participate in conversations

Collaboration powered by Yammer

Your employees can share information with each other and become more productive. This means you can:

  • Increase employee engagement
  • Facilitate peer-to-peer learning
  • Collaborate across teams

Sage CRM Social CRM






  Resources:

What's New in Sage CRM v7.3

Sage CRM Workflows and Customer Experience

Sage CRM and Sage 100 ERP