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Web-Based Support
What's available in the Web-Based Support Center for Sage MAS 90 and 200?
- Unlimited access to WebTrack Q & A: WebTrack Q & A is an innovative web interface that keeps track of all of your support questions and answers, providing 24-hour-a-day, instant review of your entire support history. When you submit a question, you will receive an email notification alerting you as soon as an answer is available.
- Access to Sage Software Online: For customers with a current Sage Software Subscription Plan, access the Sage Software Online web site.
Customer Support Plan Options
GoldService+ Annual Support Plan
A GoldService+ Annual Support Plan offers benefits including unlimited issue resolutions via our toll-free telephone support number (as well as WebTrack Q & A, fax, and email), a guaranteed one hour response time, training class discounts, and more. GoldService+ support is ideal for companies that expect to use support resources frequently and need the quickest response to support requests. Click here to learn more.
SilverService+ Annual Support Plan
A SilverService+ Annual Support Plan offers benefits that include unlimited issue resolutions via our toll-free support number (as well as WebTrack Q & A, fax, and email), a guaranteed one business day response time, and more. SilverService+ support is the best option for companies that want to enjoy the comfort and convenience of an annual support plan without requiring a one hour response time. Click here to learn more.
Hourly Telephone Support Services for BasicService+ Customers
Hourly Support Service Plans are available for companies that opt to purchase support services by the hour rather than receive the benefits of an annual plan. Click here to learn more.
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Access Web-Based Support For: |
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Support Services Literature
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 | Supported Levels Policy |
| Kissinger follows the support discontinuation policy authored and followed by Sage Software, Inc. This policy applies to support for Sage MAS 90, 200 and 500 as well as Kissinger enhancement products at compatible release levels.
Please refer to the appropriate Supported Platform Matrix document found on Sage Software Online for detailed information on currently supported levels.
Need to upgrade your software? Contact the Sales Department at 800-562-5456 or 610-926-7450. |
| Update Your Contact Information |
| End-User Information MaintenanceView and maintain your personal contact information (and company information if you are the administrator for your company)
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