SilverService+
Annual Support Plan
When
you purchase an annual SilverService+ Support Plan, you will receive comprehensive
support services for the modules in your Sage MAS 90 or Sage MAS 200 ERP system and related
software published by Sage Software, Inc. SilverService+ Support is available
to all Sage MAS 90 or 200 users for which Kissinger Associates, Inc. is the designated
Reseller of Record according to Sage Software. And if you’re looking for
a service plan with faster guaranteed response time, ask us about the benefits
of the GoldService+ Support Plan, which features
one-hour guaranteed response time and a host of outstanding customer benefits.
Call 800-562-5456 or 610-926-7450 today!
The
benefits of a SilverService+ Annual Support Plan include:
 Unlimited
Issue Resolutions
As a SilverService+ Support Plan member, you’ll receive expert WebTrack Q &
A, toll-free telephone, fax or email assistance for an unlimited number of support
cases.
Direct
Toll-Free Access
Access to our support professionals is available from 8am to 5pm, Eastern Time,
Monday through Friday, via our toll-free support number. (Excludes standard business
holidays.)
Guaranteed
1-Day Response
SilverService+ Plan members receive a guaranteed one business day response time.
The
Comfort of Local Support
Using SilverService+ means that you will receive consistent support from a local provider
with staff that is familiar with your business and your software system.
Emergency
Escalation Option
Should you need it, using SilverService+ offers you the ability to receive seamless
support escalation to on-site emergency service‡.
Integrated
Services Option
When you want to take advantage of software training and consulting services‡,
you can do so with the knowledge that you will receive seamlessly integrated services
from the same provider that is handling your support services. This maximizes
the value of all of your services and makes the most of your investment.
Year-End
Processing Seminar
As a SilverService+ Support Plan member, you and your co-workers can attend our Year-End
Processing Seminar, at no charge. The Year-End Processing Seminar is designed
to provide a complete overview of the best practices for performing year-end closing
activities in Sage MAS 90 or 200.
To
receive SilverService+ Support Plan benefits, your system must be operating at a Sage Software supported level throughout the support plan period.
‡Available
for an additional fee.
Please
note that while we do offer training and consulting services, these services are
not included in the SilverService+ Support Plan - they must be purchased separately.
In addition, to address a problem with your hardware or operating system, you
will need to contact the suppliers of those products for support.
SilverService+
Support Plans do not include coverage for Kissinger enhancement software or third
party products purchased from Kissinger. SilverService+ Support Plans also do
not include coverage for Sage FAS Asset Accounting. Separate support plans must be
purchased in order to receive support and subscription services for these products.
Charges
incurred as a result of support services previously purchased by the hour cannot
be applied to the purchase of a SilverService+ Support Plan.
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SilverService+ Benefits |
- Unlimited Issue Resolutions
- Direct Toll-Free Access
- Guaranteed 1-Day Response
- The Comform of Local Support
- Emergency Escalation Option
- Integrated Services Option
- Year-End Processing Seminar
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SilverService+ Literature |
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